Privacy Policy

Pupkept Pet Waste Removal, LLC (“Pupkept,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our website (“Website”) and related services.

By accessing or using our Website, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, you should not access or use our Website.

1. Information We Collect

1.1 Personal Information: We may collect personal information that can identify you as an individual, such as your name, email address, postal or service address, phone number, gate access details, number and type of pets, and other similar information when you voluntarily provide it to us through forms on our Website or when you contact us via email or phone.

1.2 Usage Information: When you visit our Website, we may automatically collect certain information about your device, browsing actions, and patterns. This may include your IP address, browser type, operating system, referring URLs, and other information related to your interaction with our Website.

2. Use of Information

2.1 Personal Information: We may use your personal information to provide the services and information you request, schedule and perform services, process payments, respond to your inquiries, improve our services, and communicate with you regarding updates, promotions, and other relevant information. We may also use your personal information to send you marketing communications related to our services, subject to your consent where required by applicable law.

2.2 Usage Information: We may use usage information to analyze trends, administer the Website, track user movements, and gather demographic information for internal purposes. This helps us understand how visitors use our Website and enables us to improve our offerings and user experience.

2.3 Payment Processing: When you sign up for recurring service, your payment card details are collected and processed directly by our payment processor, Stripe, Inc. Your full card number is transmitted securely to Stripe and is not stored on our servers. Stripe handles this information under its own privacy policy and in accordance with industry payment-card security standards (PCI-DSS).

3. SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, scheduling, or payment processing, is permitted solely to support our services to you. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS Messaging and Email Messaging

4.1 SMS Messaging: If you provide your mobile phone number, we may send you text messages related to our services, including appointment reminders, “on the way” notifications, service updates, and transactional communications, as well as promotional messages where you have consented. Standard messaging and data rates may apply. You may opt out of receiving SMS messages at any time by replying “STOP” or following the instructions provided in the message. Consent to receive promotional or marketing text messages is not a condition of purchasing any service.

4.2 Email Messaging: By providing your email address, you consent to receive service-related and, where applicable, promotional and marketing emails from us. You can unsubscribe from our marketing emails by following the instructions included in the email or by contacting us directly.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services and advertising

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our Website.

We use Google Analytics to understand how visitors find and use our Website. Google Analytics may set cookies and collect usage information (such as your IP address and the pages you visit) on our behalf, processed according to Google's privacy policy. You can opt out across all sites using Google's browser opt-out add-on.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information below.

7. Security

We employ reasonable security measures to protect the information collected through our Website. These may include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

However, please be aware that no data transmission over the internet or method of electronic storage can guarantee absolute security. We cannot ensure or warrant the security of any information you transmit to us or store on our Website.

8. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of those third parties before providing any personal information or using their services.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be effective upon posting the revised policy on our Website. We encourage you to review this Privacy Policy periodically for any updates or modifications.

10. Contact Us

Please contact us if you have any questions, concerns, or requests:

Pupkept Pet Waste Removal, LLC
601 21st Street, Suite 300
Vero Beach, FL 32960
Email: info@pupkept.com
Phone: 772-279-7733